Call or visit:
telephone counseling:
Monday through Friday 9:00 AM to 12:00 PM: Call 512-474-1961
As of 4/1/2023, phone lines will be open daily from 9:00 AM - 12:00 PM and will be closed in the afternoons. Please submit an online intake or contact us during open phone hours. We apologize for the inconvenience.
Comenzando 4/1/2023 la línea de teléfonos van a estar abiertas desde las 9:00 AM-12:00 PM y se cierran en las tardes. Si quiere hablar con alguien llámenos cuando las líneas estén abiertas o también puede llenar nuestra aplicación en línea y alguien se va poner en contacto con usted. Disculpen por la inconveniencia.
To schedule an appointment:
Call our main office line: 512-474-7006 (Monday through Friday 8:30 AM to 12 PM & 12:30 PM-5:00 PM)
Online Counseling:
Complete an online intake and we will get back to you in one to two business days.
ADA COMPLIANCE
ATC is funded by the City of Austin, Travis County, Department of Housing and Urban Development, and agency fundraising efforts.
The Austin Tenants Council as a subrecipient of the City of Austin is committed to compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973, as amended. Reasonable modifications and equal access to communications will be provided upon request. Please call 512-474-1961 (voice) or Relay Texas at 1-800-735-2989 (TDD) for assistance.
The City does not discriminate on the basis of disability in the admission or access to, or treatment or employment in its programs and activities. David Ondich has been designated as the City’s Section 504/ADA Coordinator. His office is located at 505 Barton Springs Road, Suite 600. If you have any questions or complaints regarding your Section 504/ADA rights, please call the Section 504/ADA Coordinator at 974-3256 (voice) or 974-2445 (TTY).
Client Grievance Procedures
All persons requesting services at the Austin Tenants Council have the opportunity to complain about any of those services. If you feel that you have not been treated properly or have not been given proper information, you may send a letter directly to the Tenant Landlord Director or the Fair Housing Director of the Austin Tenants Council (ATC) about your grievance to 205 Chicon St. Austin TX 78702.
If you do not receive satisfaction at that level, you may submit a written grievance to the ATC Board of Directors. Address correspondence to: Chairperson, Board of Directors. Austin Tenants Council. 205 Chicon Street, Austin, TX 78702.
ATC Holiday Schedule
ATC observes the following holidays, during which time the office and telephone/online counseling will be closed:
New Year’s Day
Martin Luther King Jr. Day
Presidents’ Day
Spring Holiday (Friday before Easter)
Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day
Indigenous Peoples Day
Thanksgiving Holidays (4th Thursday & Friday in November)
Winter Holidays (December 23-26)
New Year’s Eve
In the event that a holiday falls on a Saturday, it will be observed on the Friday before; if the holiday falls on a Sunday, it will be observed on the following Monday.