COVID-19 Remote Operations

ATC staff are now available to meet in person, by appointment only; we are also available to assist you remotely. To speak to a telephone counselor and/or to schedule an in-person appointment, call 512-474-1961. Telephone counseling hours are 9 am-12 noon Monday through Friday and 1 pm 4 pm Monday through Thursday. Call volume has been very high since the beginning of the pandemic. Wait times may be significant - please stay on the line or submit an online intake form. Calls are answered in the order they are received.

Click this link for online counseling services . Demand for online counseling services is also very high. Response times may also be delayed due to increased demand.

You may report housing discrimination here.

COVID-19 Housing Resources and Information

For housing resources within the City of Austin please visit: https://www.austintexas.gov/housing-resources