Mediation Services

Through our mediation services, a trained housing advocate will mediate on your behalf to help resolve residential tenant-landlord disputes. Currently, we are able to provide mediation services for repair issues and in certain emergency situations. 

Repair Mediation 
Through advocacy and mediation, the Repair Mediation Program helps low-income renters enforce their right for repairs of conditions that threaten health or safety.

Eligibility:  Repair Mediations are available only to Austin residents who do not exceed income guidelines.

Fees: No charge.

Procedures: Call 512-474-1961 for an initial phone interview and assessment

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Emergency Mediation
Counselors mediate on behalf of tenants to resolve emergencies such as illegal eviction, lockout, utility shut-off, or improper seizure of personal property that threaten their housing.

Eligibility: Emergency Mediation clients must be Travis County residents and not exceed income guidelines.

Fees: No charge.

Procedures: Call 512-474-1961 for an initial phone interview and assessment

For those requiring interpreter services, please review our scheduling policy here .